![]() I held out on updating most of the day, even decided to go ahead and finish off getting all my Easter goodies (Egg Council Guy and Mojo Helper Monkey) so I wouldn’t regret not having the complete set of my first holiday event. Again, there was the spinning donut (no more than 2- or 3-seconds) followed by a crash. After everything was downloaded, I logged into my EA account and then tapped the screen to continue. When I opened my “clean” Tapped Out, there were 182 updates (710.3 MB). I’ve uninstalled the game, hard-restated my iPad (4th Gen, iOS 7.1.1) and reinstall TSTO. The donut spun for a few seconds, then it crashed. I selected PLAY NOW, and then CONTINUE at the “Play Anyway?” warning. Please sign into that device before playing.” I don’t play TSTO on my iPhone, just my iPad. However, I’m not sure if my problem is the “Animation Lag/Game Crash” issue that has been described here.Īfter the update on May 13th, I tried to get my daily fix of TSTO, but I was presented oh-so-annoying warning: “Your other device didn’t save your Springfield. Finally, the customer service representative (via chat) relented, and he escalated my issue. I’ve been in contact with them 4 times in as many days. The more people that report it the faster it will get escalated. So be sure to contact EA and let them know you’ve got the same issue(s). So the more people that report the issue the better. I’ve been advised that they’re working on a patch for it, but as of now there’s nothing ready to go. Try to start a chat and let the adviser know you have a game time lag issue. Follow the steps listed in Bunny’s post here.įill out the form, and let them know it’s an Animation lag issue. So if you do them prior to contacting EA you can say you already tried them & they’ll let you move on. Those links are from a chat convo a reader sent in. Why? Because as soon as you open a case with them, they’ll ask you to do it. While we try to work a little Addicts magic and see if we can figure out just what the heck is going on you guys can do something too.įirst, try the troubleshoot methods outlined. Android and iOS users alike (not sure on Kindle…so maybe I should take back the all? □ ) no matter what device/version they’re using. Here’s the deal….it seems as if this is hitting ALL Platforms/devices. Also, some iOS users are reporting that their game won’t load (they just get the spinning donut). With the new update for Easter removal it appears we’re seeing some lag issues with Animations.
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